I acknowledge the Traditional Custodians of the land on which we meet today and pay my respects to their Elders, past, present, and emerging. I extend that respect to all Aboriginal and Torres Strait Islander peoples here today.
Shipping & Returns
Delivery Information
Welcome to Penny&Pearl's Shipping & Delivery page. We are dedicated to delivering your Aboriginal-inspired products with care and efficiency. Our shipping methods are designed to ensure that your items arrive in perfect condition, and our costs are transparent and fair.
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We strive to process and ship orders as quickly as possible. Please allow 3-5 business days for processing before your order is dispatched. Shipping times vary based on your location and the selected shipping method. Once your order is shipped, you will receive a confirmation email with tracking details.
We are not responsible for delays caused by postal services, customs, or unforeseen circumstances. Please double-check your shipping address before completing your order to avoid delivery issues.
Return & Exchange
At Penny&Pearl, we want you to be completely satisfied with your purchase. If you change your mind about a product or are dissatisfied for any reason, our return and exchange policy is designed to make the process simple and convenient for you. We believe in building trust and confidence with our customers, and our straightforward refund and exchange policy reflects this commitment.
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We want you to love your purchase! If you are not completely satisfied, you may return or exchange items within 30 days of receiving them. Items must be unused, in their original condition, and in the original packaging.
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Custom or personalized items may not be eligible for return. Please contact us before returning an item to ensure eligibility.
Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds are issued to the original payment method and may take 5-8 business days to reflect in your account.
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Damaged or Incorrect Items:
If your order arrives damaged or incorrect, please contact us within 14 days of delivery with photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.
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Need Assistance?
For any questions regarding shipping, returns, or exchanges, feel free to contact us at here We’re happy to help!
Get in Touch
If you have any questions or experience an issue with your order, please reach out! You can contact us at here or send us a message through our social media. We’re happy to help!
@pennyandpearlcreative
